We understand that occasionally you may also have an unexpected need to rebook your appointment. Therefore, we ask that you notify us at least 24 hours in advance if you cannot attend your scheduled appointment so that we can offer it to other patients.
Cancellation & Missed Appointment Policy
All appointments are exclusive reservations. Your appointment time is therefore set aside for you alone. We value your time and where appropriate, schedule longer appointments to efficiently complete dental treatment, consequently causing minimal disruption to your daily schedule. We encourage our patients only to make appointments they know they will be able to keep.
There is a nominal fee charged for a missed appointment or cancellation with less than 24 hours’ notice during office hours. If our staff is successful in rebooking your appointment time with another patient, the cancellation fee will be waived.
Emergencies and unforeseen patient treatment problems may arise causing practice schedule changes. Emergencies invariably arise at the most inconvenient times. If you have a dental emergency that needs immediate attention, we will always offer to see you at once.